Payment, Refund and Cancellation Policy

Full payment must be made in advance of each course and all courses are subject to VAT.  

Whilst we hope this will never happen, if we don’t get a viable number of delegates we may have to cancel the training course. In the unlikely event that this happens, delegates will be offered an alternative date, course or a full refund (excluding Eventbrite fees if applicable).

As all training resources, space and refreshments are secured in advance for all training courses we are unable to issue refunds for cancellations or non-attendance. 

If you are unable to attend, you can nominate an alternative attendee free of charge or transfer to another date providing 2 weeks notice of the original course date is given.

Accreditation

Accreditation is governed by accrediting bodies. Therefore, Greater Manchester Chamber of Commerce can take no responsibility for candidates failing to meet accreditation requirements or for any other matter relating to accreditation criteria.

Times for Delegates

Full day courses run from 9:30am to 4:30pm* Half day morning courses run from 9:30am to 12:30pm* Half day afternoon courses run from 1:30pm to 4:30pm* *Unless specified otherwise

Lunch

Lunch is provided with all full day programmes (unless specified otherwise); please advise our staff beforehand of any special dietary requirements.

Locations

All courses are held either at Elliot House, 151 Deansgate, Manchester, M3 3WD.

Or at Commerce House, 59 Bridgeman Place, Bolton, BL2 1DW

If you have any questions please contact us on 0161 393 4321 or email professionalservice@gmchamber.co.uk.

GMCC Membership Terms and Conditions 

Soon we’ll be refreshing the terms and conditions of your membership so keep your eyes peeled for these. We’ll send these to you via email but, they’ll be readily available on the website and your Account Executive will be on hand to talk you through these if you wish. 

Data Protection 

Please note your details will be shared the trainer who is delivering the training course but your information won’t be shared with any other entity.  Chamber Train may contact you about other similar courses.  

Also, there may be photographs taken at our events that will be used for marketing purposes and on our social media channels. If you do not wish to appear in any of our marketing materials or on our social media channels, please inform a member of the Chamber team at the start of the event.

 

Training Supplier Service Level Agreement 

1. Background

2. Greater Manchester Chamber of Commerce are implementing training programmes, aimed at its members, which are delivered by third party training specialists. This contract outlines the agreement between the Chamber and a specified delivery partner.

3. Parties:

4. ‘The Client’: Greater Manchester Chamber of Commerce (GMCC) whose Principal Office is at Elliot House, 151 Deansgate, Manchester M3 3WD.  A company registered in England and Wales under number 05245944.

5. ‘The Delivery Partner’: NAME AND ADDRESS

6. Objective of this agreement

7. The purpose of this agreement is to describe the partnership between Greater Manchester Chamber of Commerce and its delivery partner who is engaged to deliver training programmes on behalf of the Chamber.

8. Future Reviews and amendments

9. This agreement will be reviewed every 6 months as part of an annual planning process and any changes will be agreed by the Client and the Delivery Partner. Changes to this agreement will be signed off by all parties annually.

10. Objectives of the Service

11. The chamber engages the Delivery Partner to deliver training services in partnership with the Client. The Delivery Partner agrees to provide such services upon the terms and conditions hereinafter mentioned.

12. The purpose of the Partnership is for the Delivery partner to deliver training courses, promoted by the client using Elliot House as a location.

13. Commercial income will be distributed between the parties as per the payment schedule.

14. Responsibilities and Course Delivery

15. The chamber will:

16. Promote the Training courses to its members through its e-newsletters and direct e-shots.
17. Promote the Training courses to its members through its social media channels.
18. Promote the Training courses to its members through direct contact.
19. Create a specific presence on the Chamber website for each training course.
20. Provide a suitable training room and facilities.
21. Provide lunches and drinks for the course delegates and trainers where required.
22. Manage delegate bookings onto the training programme.
23. Collect the fees from the delegates attending the training prior to the training taking place.

24. Provide a purchase order to the Training Provider 5 workings days after the course.

25. The delivery partner will:

26. Provide and agree the course content with the client.
27. Arrive 30 minutes prior to the course start to set up room, prepare materials and equipment.
28. Deliver high quality training courses.
29. Provide course materials to the delegates.
30. Promote the courses through their own media channels and contacts.
31. Be responsible for attendee registration at courses start and evaluation forms at course close.

32. Keep timings consistent across their courses in line with the chamber requirements.

33. Course Timings

	Delivery Partners  Arrival Time	Start Time	End Time
Full Day	9:00	9:30	16:30
Half Day Morning	9:00	9:30	12:30
Half Day Afternoon	13:00	13:30	16:30

1. Notice of required services

2. The chamber will agree course dates with the delivery partner which will be agreed a minimum of four weeks prior to delivery taking place.

3. Key Services, levels and Standards

4. The delivery partner will commit to delivering high quality training programmes to Chamber members and non-members as directed by the client, which will be quality and content reviewed throughout the period of the SLA.

5. The delivery partner will be able to view the room to utilised for training prior to the delivery day. They will also be given access to the room up for a minimum of half an hour prior to delivery taking place.

6. Ownership of training materials remains with the delivery partner.

7. Finance and Contractual Documentation 

8. In order for the chamber to contract with the Delivery Partner a signed Training Provider Agreement, a Tender for each specific course and bank details on letter headed paper, must be received two weeks prior to the first delivery date.

9. The chamber shall pay the Delivery Partner is accordance with the schedule outlined below.

10. The chamber and the Delivery Partner will agree the cost of room hire and lunches prior to delivery and these will be deducted before distribution of income between parties.

11. All remaining income for attended delegates will be distributed between parties as per the table below, without exception:

Party	The Client	The Delivery Partner
Percentage of net profit	50%	50%

1. The Purchase order number must be quoted on the invoice, along with Course title and Date.

2. The Delivery Partner will invoice the client for delivery of the training once the training has taken place. Payment will be paid by the client within 30 days of receiving the invoice.

3. The chamber reserves the right to cancel a course if minimum break-even bookings are not achieved. Courses will be cancelled at least 5 working days before the course and the trainer will be notified accordingly. No compensation will be paid.

4. This Agreement shall commence with effect from 16^th June 2017.

5. Termination

6. Without limitation the Client may by notice in writing immediately terminate this Agreement if the Delivery Partner shall:

7. Be in breach if any of the terms of this Agreement, which in the case of a breach capable of remedy, is not remedied by the Delivery Partner within 21 days of receipt by the Training Partner of a notice from the Client, specifying the breach and requiring its remedy;

8. Be incompetent, guilty or gross misconduct and/or any serious or persistent negligence in respect of their obligations hereunder;

9. Fail or refuse after written warning to carry out the duties reasonably and properly required hereunder.

10. Under the terms of this Agreement the Delivery Provider is required to give and entitled to receive two week’s written notice of termination of this arrangement.

11. Liability for Accidents and Damage

12. The Delivery Partner accepts:

i.            Liability for death or personal injury howsoever resulting from the Delivery Partners negligence

1. Liability for damage to property howsoever resulting from the Delivery Partners negligence to maximum of £1,000,000 per claim or series of claims where such negligence has arisen or arises in connection with provision of the Services or in connection with any other activities undertaken by the Delivery Partner pursuant to or for any purpose related to this Agreement.  The Delivery Partner hereby agrees to indemnify the Client against all and any liability loss, damages, costs and expense of whatsoever nature incurred or suffered by the Client or by any third party whether arising from any disputes contractual tortuous of other claims or proceedings which seek to recover loss and damage incurred by reason of any such death, personal injury or damage to property.  The Delivery Partners personnel shall at all times be deemed to be the Consultant’s employees whether such personnel are at any premises of the Client or anywhere else.

2. The Training Partner undertakes and agrees to take out adequate insurance cover with an insurance office of repute to cover the liability accepted by it and at the Client’s request agrees to produce a copy of the insurance policy or policies and relevant renewal receipts for inspection by the Client.

3. Confidentiality

4. The Delivery Partner shall not, except as authorised by the Client, reveal to any person any Confidential Information which may come to their knowledge and shall keep with complete secrecy all Confidential Information entrusted to them and shall not use or attempt to use any Confidential Information in any manner which shall or is reasonably likely to injure or cause loss either directly or indirectly to the Client or its business.

5. This restriction shall continue to apply at the termination of the Agreement without limit in point of time but shall cease to apply to information, which shall come into the public domain (other than through default).

               

1. All copies of such confidential information shall be the property of the Client and shall be returned immediately on termination of the Agreement.

2. The Training Partner shall execute and comply with such written undertakings to preserve the secrecy of Confidential Information or other such documents as the Client shall from time to time require or be required to accept.

3. Data Protection

4. The Delivery Partner must ensure that they do not publish, disclose or divulge any of the Personal Data acquired through working with companies on behalf of the client to any third party unless directed in writing to do so by the client.

5. Any list of delegates, trainees or participants in training courses and events organised by the Client for the Delivery Partner remains the property of the Client. Where a list of delegates, trainees or participants is provided by the Client to the Delivery Partner, it is provided without liability and the grant of right of use. The Delivery Partner shall not use any list provided by the client of delegates, trainees or participants in events or training courses for any direct marketing, promotion, contact or for any other purpose not explicitly agreed to in writing by the Client.

6. The Delivery Partner undertakes to return or destroy all confidential information provided by the client on demand and forthwith on termination of this Agreement and in each case cease to use the same and not retain any copies of it.

7. Tax Liabilities

8. It is hereby declared that it is the intention of the parties that the Delivery Partner shall be responsible for all income tax liabilities and National Insurance or similar contributions in respect of their fees and the Delivery Partner hereby indemnifies the Client in respect of any claims that may be the relevant authorities against the Client in respect of income tax, or National Insurance or similar contributions relating to the Delivery Partners services hereunder.

9. Recovery of Sums Due

10. Any sum paid that is paid in advance is on the strict condition that you shall comply with all your responsibilities under the Agreement. We shall be entitled to recover such advanced sum in the event of a breach of the Agreement by you.

b. Where, under the Agreement, any sum of money is recoverable from or payable by you, that sum may be deducted from any sum then due, or which at any later time may become due to you under the Agreement (or under any other Agreement or contractual arrangement with us).

c. We may also withhold or require repayment of any or all of the contribution claimed, in particular, if:

1. there is a substantial or material change in the nature, scale, costs or timing of the provision of the Services, for which prior written consent has not been obtained; or

2. there is unsatisfactory progress towards completing the delivery of the Services, defined as the failure to meet the aims, targets and outputs or the expenditure set out in the Agreement; or

3. any information provided in the Service proposal, tender information, claims/ payments or in supporting evidence or subsequent correspondence is found to be substantially incorrect or incomplete; or

4. you shall receive funding from other funding sources towards the Services’ own costs, intended to be funded, as detailed in the Agreement, unless the funding was taken into account in the funding arrangements in the Agreement; or

5. the assistance shall exceed European Union Aid Limits to the extent that any funding paid should not have been paid or if a decision of the European Commission or if the European Court of Justice requires payment to be withheld or recovered; or

6. There shall be evidence of irregularity, impropriety or negligence on your part.

7. Publicity Requirements

8. Greater Manchester Chamber of Commerce reserve the right to publish details of the services offered in this agreement, including your name and company name. You agree to such publicity being made.

9. Details of any publicity arranged for the Services must be provided to us for prior written approval before use and must comply with the requirements in the Agreement.